Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

ICTTEN3074A Mapping and Delivery Guide
Recover customer premises equipment

Version 1.0
Issue Date: May 2024


Qualification -
Unit of Competency ICTTEN3074A - Recover customer premises equipment
Description This unit describes the performance outcomes, skills and knowledge required to dismantle, package and dispose of recovered customer premises equipment.Licensing, legislative, regulatory and certification requirements apply to working at heights. If an elevated work platform (EWP) is required, verify state or territory law requirements for a licence to operate an EWP. Users should confirm requirements with the relevant federal, state or territory authority.If working at heights, achievement of the unit 'CPCPCM2015A Work safely on roofs' from the CPC08 Construction and Plumbing Services Integrated framework training Package fulfils this requirement.
Employability Skills This unit contains employability skills.
Learning Outcomes and Application Technical staff who dismantle and recover customer premises systems and equipment apply the skills and knowledge in this unit. Relevant jobs roles include a supervisor in charge of installation and maintenance teams responsible for the new installations and upgrades of telecommunications customer equipment.This unit applies to indoor and outdoor installation within a customer premises. It may be applied to domestic, commercial or industrial installations.Communications equipment includes telephony, data, video, digital broadcasting, computer networks including local area networks (LAN) and multimedia in domestic, commercial or industrial installations.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites
Competency Field Telecommunications networks engineering
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Prepare to recover customer equipment
  • Obtain relevant legislation, codes, regulations and standards
  • Notify customer for site access and location details of customer equipment for recovery
  • Identify site hazards and notify customer to make site safe
  • Arrange for tools and lifting equipment if required
       
Element: Recover customer equipment
  • Verify equipment is out of operational service and disconnect from all power feeds
  • Dismantle equipment and peripheral units according to occupational health and safety (OHS) and environmental requirements with minimal disruption to building occupants
  • Package and label recovered equipment and dispose of according to arranged disposal agreement
       
Element: Complete documentation and clean up worksite
  • Amend site records to show existing equipment layout
  • Clean up and restore site to customer satisfaction
  • Collect and dispose of waste material and debris according to environmental requirements
  • Notify customer of job completion to obtain sign off and present with a copy of documentation
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview o f assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to:

develop a recovery plan

safely disconnect, dismantle and recover customer premises equipment

package and label recovered equipment

apply OHS requirements and work practices.

Context of, and specific resources for assessment

Assessment must ensure:

site where recovery of customer premises equipment can be conducted

use of plant, tools and equipment currently used in industry

relevant regulatory and equipment documentation that impact on work activities.

Methods of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit.

direct observation of the candidate making site safe

direct observation of the candidate performing recovery of customer premises equipment

review of plan for dismantling and recovery prepared by the candidate

oral or written questioning to assess knowledge of customer premises equipment and recovery issues.

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:

ICTCBL3052A Cut over new systems and equipment on customer premises

ICTTEN3075A Refurbish customer premises equipment.

Aboriginal people and other people from a non-English speaking background may have second language issues.

Access must be provided to appropriate learning and assessment support when required.

Assessment processes and techniques must be culturally appropriate, and appropriate to the oral communication skill level, and language and literacy capacity of the candidate and the work being performed.

In all cases where practical assessment is used it will be combined with targeted questioning to assess required knowledge. Questioning techniques should not require language, literacy and numeracy skills beyond those required in this unit of competency.

Where applicable, physical resources should include equipment modified for people with special needs.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Required skills

communication skills to liaise with customers to ensure requirements are known and can be met within timeframes

literacy skills to:

interpret technical documentation, such as equipment manuals and specifications

update site records

planning and organisational skills to:

arrange for tools and equipment

make site access and equipment recovery arrangements

set out project requirements

problem solving skills to solve logistics problems

safety awareness skills to disconnect equipment from power sources

technical skills to:

dismantle and recover equipment

use hand and power tools

Required knowledge

legislation, codes of practice and other formal agreements that impact on the work activity

manufacturer requirements for safe operation of equipment

overview knowledge of customer premises equipment and customer premises cabling

regulatory and specific OHS requirements relating to the site

types of power sources used with telecommunications equipment

typical issues and challenges that occur on site

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Relevant legislation, codes, regulations and standards may include:

appropriate licences:

crane

forklift

winch

Australian Construction Industry Forum (ACIF) standards and codes AS/ACIF S008:2006 and AS/ACIF S009:2006

AS Communications Cabling Manual (CCM)
Volume 1

AS/NZS 3000:2007

AS/NZS 3080:2003

AS/NZS 3084:2003

AS/NZS 3085.1:2004

AS/NZS IEC 61935.1:2006

AS/NZS IEC 61935.2:2006

AS/NZS ISO/IEC 14763.3:2007

AS/NZS ISO/IEC 15018:2005

AS/NZS ISO/IEC 24702:2007

cabling security codes and regulations

environmental protection acts

OHS

road and traffic control legislation and codes.

Customer may be:

asset manager

nominated customer representative

project manager

service provider.

Customer equipment may include:

alarm systems

cable modem

cable TV (CATV) set-top boxes

digital reception equipment

digital subscriber line routers

home entertainment

internet protocol private branch exchange(IP PBX)

IP PBX server

IP security systems

IPTV

PBX

session initiation protocol (SIP)-enabled unified communication (UC) system

telephone handsets

video conferencing equipment

voice over internet protocol (VoIP) gateway

worldwide interoperability for microwave access (WiMAX) customer premises equipment (CPE).

Recovery can be associated with:

cancellation of service

change of premises by customer

equipment upgrade

new technology replacement

non-payment of account.

Hazards may include:

building debris

earth potential rise (EPR)

glass fibre

live power lines

manual handling

mud and water

natural gas and other gas build up

optical fibre cable may contain hazardous light

radio frequency (RF) equipment emitting radiation

remote power feeding services which operate at above telecommunications network voltage (TNV)

vermin.

Tools and lifting equipment may include:

tools:

electrical:

cordless drill

power drills

soldering iron

hand:

cutters

hacksaws

hammers

pliers

screwdrivers

spanners

lifting equipment:

fork lift

pallet lift

hydraulic lifter

power lifter.

OHS and environmental requirements may relate to:

decommissioning and isolating work site and lines prior to commencement

identifying other services, including power and gas

personal protective clothing:

earmuffs

gloves:

leather

plastic

rubber

head protection

kneepads

masks

protective suits

safety boots

safety glasses

safety equipment:

flashing lights

gas and other hazard detection equipment

safety barriers

trench guards

warning signs and tapes

witches hats

safe working practices, such as the safe use and handling of:

asbestos

chemicals

materials

tools and equipment

work platforms

special access requirements

suitable light and ventilation

environmental considerations:

clean-up protection

stormwater protection

waste management.

Disposal agreement may refer to:

customer owned equipment is returned to designated site

leased equipment is returned to leasing company for disposal.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Obtain relevant legislation, codes, regulations and standards 
Notify customer for site access and location details of customer equipment for recovery 
Identify site hazards and notify customer to make site safe 
Arrange for tools and lifting equipment if required 
Verify equipment is out of operational service and disconnect from all power feeds 
Dismantle equipment and peripheral units according to occupational health and safety (OHS) and environmental requirements with minimal disruption to building occupants 
Package and label recovered equipment and dispose of according to arranged disposal agreement 
Amend site records to show existing equipment layout 
Clean up and restore site to customer satisfaction 
Collect and dispose of waste material and debris according to environmental requirements 
Notify customer of job completion to obtain sign off and present with a copy of documentation 

Forms

Assessment Cover Sheet

ICTTEN3074A - Recover customer premises equipment
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

ICTTEN3074A - Recover customer premises equipment

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: